Refund policy
Order Cancellations & Modifications
Orders may be cancelled within 30 minutes of being placed, provided they have not yet entered processing.
Modifications to an order (such as address changes or item adjustments) may be made before the order has entered processing for shipment.
Once an order has entered processing, it cannot be cancelled or modified.
Please note that no cancellations or modifications are permitted during any active sale or promotional period. All sale orders are considered final once submitted.
Damaged or Incorrect Items
Please inspect your order immediately upon delivery. If an item is defective, damaged, or incorrect, you must notify us within 7 calendar days of delivery so that we can evaluate the issue and provide a resolution.
To process your claim, please provide:
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Clear photos of the damaged or incorrect items
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Photos of the outer packaging and shipping label
Claims reported after 7 days or without sufficient photo documentation may not be eligible for replacement or refund.
Returns, Refunds & Replacements
We do not issue refunds for orders that have been processed and shipped.
However, if your order is lost, damaged, or stolen in transit, we will provide a free replacement once the claim has been reviewed and approved.
In cases where a replacement is not available, a store credit may be issued at our discretion.
Returns are not accepted.
Discounts & Promotional Codes
During all sale events, discount codes and promotional codes cannot be combined.
Only one discount or promotional code may be used per transaction to ensure consistency and fairness for all customers.
Discount codes cannot be applied retroactively to orders placed before or after a sale period.
Price Adjustments
We do not offer price adjustments on any orders. If an item goes on sale after your purchase, regardless of the length of time between your order and the promotion, we are unable to refund the difference or apply sale pricing retroactively. All prices are final at the time of purchase.